Check out our library of frequently asked questions to see if we have the answer to YOUR question!

How do I submit a request for a birthday announcement?

To get a special Happy Birthday message, please e-mail Eric ([email protected]) with the date of the game (format: MM/DD), and name of the person celebrating a birthday. Birthday messages are available on a limited supply for free, they will be announced on a first come, first serve basis.

Let us know that it is your birthday (or a friend’s birthday) and we’ll wish you a Happy Birthday on our videoboards. All online scoreboard requests must be submitted by 12 Noon the day before the game in order to appear on the two videoboards at the AUD.

What time do the doors to The AUD open on a game day?

Doors open 85 minutes before puck drop exclusively for season ticket holders.

All other fans are permitted to enter the building 55 minutes prior to the start of that night's game. 

What time does the box office open?

Box office hours are 10am to 4pm, Monday through Friday. On game days, the box office will remain open through the first period.

Where can I find the Fan Zone?

New this year, the Fan Zone will be located on the inner concourse, directly behind the Labatt Blue Entrance. At the Fan Zone, you can purchase game notes (with a collectable poster)and Chuck-A-Pucks, bid on jerseys during auctions and find a ticketing representative at all times to help you with your questions and concerns. 

What should I do if I lose something during a Comets game?

If you realize it while you are still in the building, please visit the Fan Zone table located behind sections 104 and 204.

If you are no longer here, please call The AUD at 315-738-0164.

Where should I park for a Comets game?

Please click HERE to visit our parking page for where you should and should NOT park when visiting the Utica Memorial Auditorium. 

Can I use my credit cards at the Team Store or at the concession stands?

Yes! Credit and debit cards are accepted at all locations at The AUD (except parking). The AUD also has two ATM's available for use. 

Am I allowed to leave and come back?

Due to the Utica Memorial Auditorium's new re-entry policy, guests will no longer be allowed to leave and come back into the arena.

Where is will call located?

You will find the Will Call box office located just inside the Labatt Blue Ticket Entrance. Will Call opens on the day of the game at 5:00pm and remains open through the first period. 

What are my options if I would like to bring a large group to a game?

We love accomodating large groups of Comets fans, whether you are local or out-of-town visitors. We offer group pricing options for parties of 10 or more, but we reccommend you contact us as early as possible as our tickets tend to disappear fast! Please call the Comets ticket office at 315-790-9070 for more information. 

What if I think I have the winning 50/50 number?

With our pots regularly reaching close to $10,000 it can be very exciitng if you think you have the winning number. If you see your number come up on the video board during the third period, head down to the Fan Zone table to claim your prize.

If you left early (or were in the bathroom), check HERE for a list of the winning 50/50 numbers. If you're the winner, give us a call at 315-790-9070 or stop by our office during normal business hours. 

Can I watch Comets games online?

Yes! All Comets games, home and away, can be found on AHL Live. And if the Comets are on the road, make sure to select the AWAY audio in order to hear the Comets radio broadcast. 

Who are all those people sitting on a stage behind the goal?

Those are fans that have booked our stage seating for the night. If you would like to book The Stage for your group, call our office at 315-790-9070.

For more information on The Stage, please click HERE.