Check out our library of frequently asked questions to see if we have the answer to YOUR question!

How do I submit a request for a birthday, anniversary, or other announcement?

To submit a request, click on In-Game Shoutouts under the Fanzone tab or visit uticacomets.com/fanzone/in-game-shoutouts. Shoutouts are available on a limited supply for free— they will be announced on a first-come, first-serve basis based on availability and when they are received.

What time do the doors to Adirondack Bank Center open on a game day?

Doors open 90 minutes before puck drop.

What time does the box office open?

In-season Box Office hours are 10 AM - 5 PM, Monday through Friday. Event day hours begin at 12 PM Saturday and 10 AM Sunday.

Where can I find the Fan Zone?

The Observer-Dispatch Fan Zone is located on the inner concourse, directly behind the Labatt Blue Entrance at the entrance to Section 108/208. At the OD Fan Zone, you can purchase game notes (with a collectable poster) and Chuck-A-Pucks, bid on jerseys during auctions, and find a ticketing representative at all times to help you with your questions and concerns. 

What should I do if I lose something during a Comets game?

If you realize you have lost an item while you are still in the building, please visit the Observer-Dispatch Fan Zone (located behind Sections 108 and 208).

If you are no longer in the building, please call Adirondack Bank Center at 315-738-0164.

Can I use my credit cards at the Team Store or at the concession stands?

Yes! Credit and debit cards are accepted at all locations at Adirondack Bank Center (except parking). The Adirondack Bank Center also has two ATMs available for use. 

Am I allowed to leave and come back?

Due to Adironback Bank Center's new re-entry policy, guests will no longer be allowed to leave and come back into the arena.

Where is will call located?

You will find the Will Call box office located just inside the Labatt Blue Ticket Entrance. Will Call opens on the day of the game at 5 PM and remains open through the first period. 

What are my options if I would like to bring a large group to a game?

We love accomodating large groups of Comets fans, whether you are local or out-of-town visitors. We offer group pricing options for parties of 10 or more, but we reccommend you contact us as early as possible as our tickets tend to disappear fast! Please call the Comets ticket office at 315-790-9070 for more information. 

What if I think I have the winning 50/50 number?

If you see your number come up on the video board during the third period, head down to the Fan Zone table to claim your prize!

If you left early (or were in the bathroom), check HERE for a list of the winning 50/50 numbers. If you're the winner, give us a call at 315-790-9070 or stop by our office during normal business hours. 

Can I watch Comets games online?

Yes! All Comets games, home and away, can be found on AHLTV.  If the Comets are on the road, make sure to select the AWAY audio in order to hear the Comets radio broadcast. 

Who are all those people sitting on a stage behind the goal?

Those are fans that have booked our Stage seating for the night. If you would like to book The Stage for your group, call our office at 315-790-9070.

For more information on The Stage, please click HERE.