COMETS FAQ

COMETS FAQ

Apr 8, 2020

We thank you for your loyal support and patience during these unprecedented times during the COVID-19 outbreak. We will be updating this page with the latest information in real time as it becomes available.

 

We thank you for your loyal support and patience during these unprecedented times during the COVID-19 outbreak. We will be updating this page with the latest information in real time as it becomes available.

 

What is the status of the 2019-20 season?

The American Hockey League announced that they have made the difficult decision to cancel the remainder of the 2019-20 season due to the coronavirus pandemic. Despite this disappointing news, we know that it is the right course of action in order to keep the league’s fans, players and staff members safe.

 

 

Are the 2019-2020 Calder Cup Playoffs Cancelled?

In conjunction with the remainder of the regular season the American Hockey League has also announced that 2019-2020 Calder Cup Playoffs have been cancelled.

 

 

How will Comets Season Ticket Holders get compensated for un-played games?

Our entire Utica Comets staff will work diligently on a personal outreach campaign in which each account holder will be contacted by a staff member to discuss their account status and what options are available moving forward. With over 1,200 accounts, the Comets have called all hands-on deck to ensure that you are contacted via phone by Wednesday, May 13. If you do not receive a call by then, please send us an e-mail at [email protected] and a representative will follow up with you.

 

Can I be refunded for my single game purchase?

A ticket representative will contact you in the coming weeks to discuss your options for the cancelled games (including but not limited to a refund).

 

 

What are my options for my group/ hospitality area purchased for an un-played game? 

The ticket representative that you booked your outing with will be in contact with you to discuss all solutions regarding your group.

 

  

I renewed for the 2020-2021 season and enrolled in a payment plan. Due to the current circumstances, will you still process my next payment on time?

Due to the current landscape of COVID-19 we have made the decision to suspend all payment plans from running until further notice. If you would prefer to remain on your original payment plan or would like to make a payment toward your season ticket balance you may do so by request to [email protected]

 

 

I purchased the Dinner & Ticket Package. Am I able to receive a refund?

Customers with unused vouchers from the Babe’s or 72 Tavern & Grill packages should contact the restaurant to discuss their options.

 

 

FAQ- Ancillary Events/Items

 

I won a Black Retro Jersey during the raffle or post-game auction, how do I pick that up?

At this time, the box office is closed. We ask that all winners please keep your winning raffle ticket and/or receipt of purchase, once the box office reopens the jerseys will be available for pickup.

 

 

What is the status of the Toby Keith concert scheduled for June 4?

The Toby Keith concert has been rescheduled for Saturday, August 29. All tickets purchased for the original date will be honored in August. As the coronavirus pandemic is an ever-changing situation, we will keep all ticket purchasers apprised of any further changes that ensue as well as the measures that will be put in place to ensure that all attendees are kept healthy and comfortable at the Adirondack Bank Center.

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